{"id":13100,"date":"2025-08-12T08:35:17","date_gmt":"2025-08-12T08:35:17","guid":{"rendered":"https:\/\/gridlab.de\/?page_id=13100"},"modified":"2025-08-12T09:01:06","modified_gmt":"2025-08-12T09:01:06","slug":"soft-skills-training-part-i-communication-skills","status":"publish","type":"page","link":"https:\/\/gridlab.de\/en\/soft-skills-training-part-i-communication-skills\/","title":{"rendered":"Soft skills training Part I &#8211; Communication skills"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kbqj0oqp-2e1f667230cb1f4aba9c209cb0a35205\">\n.avia-section.av-kbqj0oqp-2e1f667230cb1f4aba9c209cb0a35205{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/gridlab.de\/wp-content\/uploads\/2020\/07\/gridlab-mobil-600b-gridlab.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\nmargin-top:-50px;\nmargin-bottom:-80px;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-kbqj0oqp-2e1f667230cb1f4aba9c209cb0a35205 main_color avia-section-huge avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  av-desktop-hide av-medium-hide av-mini-hide avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='no-repeat' data-av_minimum_height_px='600'><div class='container av-section-cont-open' style='height:600px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13100'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-27emkd-4dcfa933e246a59af5d282dc486f052b\">\n.flex_column.av-27emkd-4dcfa933e246a59af5d282dc486f052b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 50px;\n}\n<\/style>\n<div  class='flex_column av-27emkd-4dcfa933e246a59af5d282dc486f052b av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div  '     ><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kbqj0oqp-23-bb2f9015aaaffdec9b47ada2f722cee7\">\n.avia-section.av-kbqj0oqp-23-bb2f9015aaaffdec9b47ada2f722cee7{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/gridlab.de\/wp-content\/uploads\/2020\/07\/gridlab-mobil-300h-gridlab.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\nmargin-top:-50px;\nmargin-bottom:-80px;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-kbqj0oqp-23-bb2f9015aaaffdec9b47ada2f722cee7 main_color avia-section-huge avia-no-border-styling  avia-builder-el-2  el_after_av_section  el_before_av_section  av-desktop-hide av-medium-hide av-small-hide avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='no-repeat' data-av_minimum_height_px='250'><div class='container av-section-cont-open' style='height:250px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13100'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kbqj2ujf-73da8e3b6d26384c48f1700e6adb0b36\">\n#top .hr.hr-invisible.av-kbqj2ujf-73da8e3b6d26384c48f1700e6adb0b36{\nheight:250px;\n}\n<\/style>\n<div  class='hr av-kbqj2ujf-73da8e3b6d26384c48f1700e6adb0b36 hr-invisible  avia-builder-el-3  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kca6gclk-2e2c0af48cedfc582e1e9e2b3b22b69d\">\n.avia-section.av-kca6gclk-2e2c0af48cedfc582e1e9e2b3b22b69d{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/gridlab.de\/wp-content\/uploads\/2019\/02\/gridlab-unternehmen-team.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-kca6gclk-2e2c0af48cedfc582e1e9e2b3b22b69d main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-4  el_after_av_section  el_before_av_one_full  av-small-hide av-mini-hide avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='no-repeat' data-av_minimum_height_px='300'><div class='container av-section-cont-open' style='height:300px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13100'><div class='entry-content-wrapper clearfix'><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13100'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-vm8ret-694899eae332c56808b2c17fb5a294af av_one_full  avia-builder-el-5  el_after_av_section  el_before_av_two_third  avia-builder-el-first  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-x0qbid-fb8684ca2b5142da0b4ad3b8103e5fca\">\n#top .av-special-heading.av-x0qbid-fb8684ca2b5142da0b4ad3b8103e5fca{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-x0qbid-fb8684ca2b5142da0b4ad3b8103e5fca .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-x0qbid-fb8684ca2b5142da0b4ad3b8103e5fca .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-x0qbid-fb8684ca2b5142da0b4ad3b8103e5fca av-special-heading-h1  avia-builder-el-6  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Soft skills training Part I &#8211; Communication skills<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5ftfgp-ebae8e28cd0465447084c7a23b74026a\">\n.flex_column.av-5ftfgp-ebae8e28cd0465447084c7a23b74026a{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-5ftfgp-ebae8e28cd0465447084c7a23b74026a av_two_third  avia-builder-el-7  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-zero-column-padding  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4iz5qh-f8bd0a49c68e551b34f6880f53385041\">\n#top .av_textblock_section.av-4iz5qh-f8bd0a49c68e551b34f6880f53385041 .avia_textblock{\nfont-size:16px;\n}\n<\/style>\n<section  class='av_textblock_section av-4iz5qh-f8bd0a49c68e551b34f6880f53385041 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The soft skills training series for grid and operations management personnel comprises four two-day training modules. The content was developed together with training managers and subject matter experts from the grid management of German transmission and distribution grid operators. They are based on the European Commission&#8217;s System Operation Guideline (Commission Regulation (EU 2017\/1485 Art 58)).<\/p>\n<p><strong>The soft skills training series consists of the following modules:<\/strong><\/p>\n<ul>\n<li>Module I: &#8220;Communication skills&#8221;<\/li>\n<li>Module II: &#8220;Decision-making skills&#8221;<\/li>\n<li>Module III: &#8220;Stress resistance&#8221;<\/li>\n<li>Module IV: &#8220;Sense of responsibility&#8221;<\/li>\n<\/ul>\n<p>The <strong>communication<\/strong> readiness module aims to increase participants&#8217; own readiness for efficient and crisis-proof communication and to apply tools for efficient communication specifically in everyday working life.<\/p>\n<p><strong>Target group<br \/>\n<\/strong><\/p>\n<ul>\n<li>Specialists and managers<\/li>\n<li>Employees in grid and system management (real-time operation)<\/li>\n<li>Employees of grid and power plant operators<\/li>\n<\/ul>\n<p><strong>Learning objectives<br \/>\n<\/strong><\/p>\n<ul>\n<li>Understanding the components and mechanisms of human communication<\/li>\n<li>Recognising the pitfalls of human communication behaviour<\/li>\n<li>Reflecting on your own communication behaviour<\/li>\n<li>Promoting the application of the communication tools used in the training in everyday working life<\/li>\n<\/ul>\n<dl>\n<dt><strong>Contents<\/strong><\/p>\n<ul>\n<li>Functions of communication &#8211; &#8220;Why do we actually communicate?&#8221;<\/li>\n<li>Selected communication models &#8211; &#8220;How exactly does it work?&#8221;<\/li>\n<li>Barriers and disruptions to communication &#8211; &#8220;What could go wrong? And why does it sometimes go wrong?<\/li>\n<li>Dealing with &#8220;difficult&#8221; conversations or dialogue partners<\/li>\n<li>Communication in critical situations<\/li>\n<li>Stress &#8211; its origins and effects on communication<\/li>\n<li>Tools to support communication<\/li>\n<\/ul>\n<\/dt>\n<\/dl>\n<p><strong>Method<br \/>\n<\/strong><\/p>\n<ul>\n<li>Lecture<\/li>\n<li>Group tasks<\/li>\n<li>Reflection exercises<\/li>\n<li>Exercise scenarios and practical examples<\/li>\n<li>Discussions<\/li>\n<\/ul>\n<p><strong>Trainers<\/strong><\/p>\n<ul>\n<li>Experienced psychologists and\/or decision experts<\/li>\n<li>all trainers are experienced experts for KRITIS operators<\/li>\n<\/ul>\n<p><strong>Location<br \/>\n<\/strong>DNV Energy Systems Germany GmbH <br class=\"avia-permanent-lb\" \/>GridLab Trainings Center<br \/>\nMittelstra\u00dfe 3c<br \/>\n12529 Sch\u00f6nefeld <br class=\"avia-permanent-lb\" \/>Germany<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lpjmum7h-609858cba31dfdd44133eb537678fbc3\">\n#top .av_textblock_section.av-lpjmum7h-609858cba31dfdd44133eb537678fbc3 .avia_textblock{\nfont-size:16px;\n}\n<\/style>\n<section  class='av_textblock_section av-lpjmum7h-609858cba31dfdd44133eb537678fbc3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><dl>\n<dt>\n<h2>The next dates<\/h2>\n<\/dt>\n<\/dl>\n<p>No Events Found<\/p>\n<p>Dates on request<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lpjmwjug-1a5e39c73897b1ff256f23a6c86e0fba\">\n#top .av_textblock_section.av-lpjmwjug-1a5e39c73897b1ff256f23a6c86e0fba .avia_textblock{\nfont-size:16px;\n}\n<\/style>\n<section  class='av_textblock_section av-lpjmwjug-1a5e39c73897b1ff256f23a6c86e0fba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><dl>\n<dt><strong>Duration: 2 days<\/strong><br \/>\n1. Day: 09:00 &#8211; 16:00<br \/>\n2. Day 2: 08:30 &#8211; 15:30<\/dt>\n<\/dl>\n<dl>\n<dt><strong>Training language<\/strong><\/dt>\n<dt>German<\/dt>\n<\/dl>\n<dl>\n<dt><strong>Participants<\/strong><\/dt>\n<dt>mind. 6, max. 12<\/dt>\n<dt><strong><br \/>\nPrice<\/strong><\/dt>\n<dt>1.400,00 \u20ac plus VAT.<\/dt>\n<\/dl>\n<p><strong>Seminar content<\/strong><\/p>\n<ul>\n<li>Know, recognise and minimise communication barriers<\/li>\n<li>Utilise and design feedback loops<\/li>\n<li>Know and recognise verbal and non-verbal parts of communication and use them more consciously to make communication more &#8220;efficient&#8221;<\/li>\n<li>Content and theory taught: iceberg model, message square, 4 levels of a message, BIG FIVE, questioning and feedback techniques<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-29tcjt-287afdb82c17240235af2800d8fd5f91\">\n.flex_column.av-29tcjt-287afdb82c17240235af2800d8fd5f91{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-29tcjt-287afdb82c17240235af2800d8fd5f91 av_one_third  avia-builder-el-11  el_after_av_two_third  avia-builder-el-last  flex_column_div av-zero-column-padding  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lpjm4kmy-54f4556232041f5a5c6242eb7094f447\">\n#top .av-special-heading.av-lpjm4kmy-54f4556232041f5a5c6242eb7094f447{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lpjm4kmy-54f4556232041f5a5c6242eb7094f447 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lpjm4kmy-54f4556232041f5a5c6242eb7094f447 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lpjm4kmy-54f4556232041f5a5c6242eb7094f447 av-special-heading-h2  avia-builder-el-12  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Further dates<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lpjme5nd-d6818789b409901753e4d059d58f3dff '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" >    <div class=\"we-calendar -style\" data-id =\"4346\" id=\"4346\">\r\n        <div class=\"we-loading\">\r\n            <div class=\"wpex-spinner\">\r\n                <div class=\"rect1\"><\/div>\r\n                <div class=\"rect2\"><\/div>\r\n                <div class=\"rect3\"><\/div>\r\n                <div class=\"rect4\"><\/div>\r\n                <div class=\"rect5\"><\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"alert alert-warning tour-mes-info calendar-info hidden\"><i class=\"fa fa-exclamation-triangle\"><\/i>No Events Found<\/div>            \t<input type=\"hidden\"  name=\"calendar_view\" value=\"month\">\r\n                        \r\n            <input type=\"hidden\"  name=\"calendar_language\" value=\"en\">\r\n            <input type=\"hidden\"  name=\"calendar_wpml\" value=\"en\">\r\n            <input type=\"hidden\"  name=\"calendar_defaultDate\" value=\"2026-04-09\">\r\n            <input type=\"hidden\"  name=\"calendar_firstDay\" value=\"1\">\r\n            <input type=\"hidden\"  name=\"calendar_orderby\" value=\"\">\r\n            <input type=\"hidden\"  name=\"calendar_cat\" value=\"soft-skill-training-part-i-kommunikationsbereitschaft\">\r\n            <input type=\"hidden\" name=\"param_shortcode\" value=\"{&quot;cat&quot;:&quot;soft-skill-training-part-i-kommunikationsbereitschaft&quot;,&quot;tag_list&quot;:&quot;hide&quot;,&quot;loc_list&quot;:&quot;hide&quot;,&quot;spk_list&quot;:&quot;hide&quot;}\">\r\n            <input type=\"hidden\"  name=\"taxonomy\" value=\"\">\r\n            <input type=\"hidden\"  name=\"terms\" value=\"\">\r\n            <input type=\"hidden\"  name=\"speaker_id\" value=\"\">\r\n            <input type=\"hidden\"  name=\"current_url\" value=\"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/pages\/13100\/\">\r\n            <input type=\"hidden\"  name=\"calendar_ids\" value=\"\">\r\n            <input type=\"hidden\"  name=\"exwe_ids\" value=\"\">\r\n            <input type=\"hidden\"  name=\"show_bt\" value=\"\">\r\n            <input type=\"hidden\"  name=\"scrolltime\" value=\"\">\r\n            <input type=\"hidden\"  name=\"mintime\" value=\"\">\r\n            <input type=\"hidden\"  name=\"maxtime\" value=\"\">\r\n            <input type=\"hidden\"  name=\"mindate\" value=\"\">\r\n            <input type=\"hidden\"  name=\"maxdate\" value=\"\">\r\n            <input type=\"hidden\"  name=\"viewas_button\" value=\"\">\r\n            <input type=\"hidden\"  name=\"yearl_text\" value=\"List Year \">\r\n            <input type=\"hidden\"  name=\"allDayText\" value=\"All day \">\r\n            <div class=\"we-ctnr-cal\">\r\n                <div class=\"we-cal-ftgr\" style=\" display:none;\">        <div class=\"we-calendar-filter\">\r\n            <div class=\"we-cal-filter-month\">\r\n                <select name=\"cal-filter-month\" class=\"we-mft-select\">\r\n                    <option value=\"\">Months<\/option>\r\n\t\t\t\t\t<option value=\"2026-04-01\" >April 1, 2026<\/option><option value=\"2026-05-01\" >May 1, 2026<\/option><option value=\"2026-06-01\" >June 1, 2026<\/option><option value=\"2026-07-01\" >July 1, 2026<\/option><option value=\"2026-08-01\" >August 1, 2026<\/option><option value=\"2026-09-01\" >September 1, 2026<\/option><option value=\"2026-10-01\" >October 1, 2026<\/option><option value=\"2026-11-01\" >November 1, 2026<\/option><option value=\"2026-12-01\" >December 1, 2026<\/option><option value=\"2027-01-01\" >January 1, 2027<\/option><option value=\"2027-02-01\" >February 1, 2027<\/option><option value=\"2027-03-01\" >March 1, 2027<\/option>                <\/select>\r\n            <\/div>\r\n                                <div class=\"we-cal-filter-cat\">\r\n                        <select name=\"product_cat\">\r\n                            <option value=\"\">All Categories<\/option>\r\n                            <option value=\"basic-training-course-for-switching-qualification-up-to-110kv-155kv\" >Basic training course for switching qualification up to 110kV\/155kV<\/option><option value=\"basics-and-introduction-to-various-topics\" >Basics and introduction to various topics<\/option><option value=\"training-and-seminars-for-advanced-recurring-instructions\" >Training and seminars for advanced \/ recurring instructions<\/option><option value=\"training-and-seminars-for-experts\" >Training and seminars for experts<\/option><option value=\"unkategorisiert-en\" >Unkategorisiert<\/option>                        <\/select>\r\n                    <\/div>\r\n                    <\/div>\r\n        <div class=\"clearfix\"><\/div>\r\n        <\/div>\r\n                <div id=\"calendar\" class=\"\"><\/div>\r\n                            <\/div>\r\n                <input type=\"hidden\"  name=\"ajax_url\" value=\"https:\/\/gridlab.de\/wp-admin\/admin-ajax.php\">\r\n            <\/div>\r\n    \n<\/div><\/section><\/p><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13100","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/pages\/13100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/comments?post=13100"}],"version-history":[{"count":4,"href":"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/pages\/13100\/revisions"}],"predecessor-version":[{"id":13104,"href":"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/pages\/13100\/revisions\/13104"}],"wp:attachment":[{"href":"https:\/\/gridlab.de\/en\/wp-json\/wp\/v2\/media?parent=13100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}