Soft Skills Training Part II – Decision-making skills

Soft skills training series

Part II – Decision-making competence

The soft skill training series is based on the System Operation Guideline (COMMISSION REGULATION (EU) 2017/1485 of 2 August 2017), which specifies the education and training programme for employees in real-time operation of the transmission system operators and is also understood as a guideline for distribution system operators.

This explicitly includes action skills and, in particular, stress management, behaviour in critical (network) situations, a sense of responsibility and the ability to motivate.

In cooperation with the training coordinators of the German transmission system operators and the distribution system operators, a series of training courses was successively developed to enable the employees responsible for real-time operation to develop these skills, reflect on them and test them in a crisis-proof manner.

Module II serves to develop and promote decision-making skills by familiarising students with and understanding patterns of decision-making psychology.

It was specially developed to meet the requirements of energy supply companies.

Objective

Participants can reflect on their own decision-making behaviour and optimise it where necessary. They learn how to use tools that enable them to apply rational decision-making behaviour even in crisis situations (high stress levels).

Learning objectives

• Familiarisation with and understanding of decision-psychological procedural patterns
• Reflecting on your own decision-making behaviour
•  Understanding patterns of behaviour and decision-making in exceptional situations (stress level)
• Applying suitable psychological tools for decision-making behaviour in critical situations

Participants

The soft skills training is aimed at specialists and managers, in particular employees in grid and system management (real-time operation) as well as employees of grid and power plant operators.

 Method

• Lecture
• Group tasks
• Reflection exercises
• Exercise scenarios
• Discussions

 Contents

• Basis of human decision-making patterns
• Bounded & environmental rationality (theoretical foundations)
• Familiarisation with psychological thinking errors (biases)
• Decision-making behaviour of emergency personnel (in an emergency)
• Psychological tools for dealing with critical situations (discussion, reflection and decision-making techniques)
• Exemplary analysis & processing of several critical situations (practical transfer)
• Analysis & reflection of personal decision-making behaviour (complete anonymity)